Customer Feedback & Sentiment Categorizer

import { GoogleGenAI } from '@google/genai';

const ai = new GoogleGenAI({ apiKey: process.env.GEMINI_API_KEY });

async function runPrompt(variables: Record<string, string>) {
  let promptText = `Categorize and analyze the following customer reviews or support feedback.

Feedback Data:
{{feedback_data}}

Categories:
- Bug Reports
- Feature Requests
- UX / Pain Points
- Positive Sentiment

Include a top 3 priority list for the product team.`;
  Object.entries(variables).forEach(([key, val]) => {
    promptText = promptText.replace(new RegExp(`{{\\s*${key}\\s*}}`, 'g'), val);
  });

  const response = await ai.models.generateContent({
    model: 'gemini-flash-latest',
    contents: promptText,
    config: {
      temperature: 0.7,
      systemInstruction: `You are a product manager skilled at converting raw user sentiment into product backlog items.`,
    },
  });

  return response.text;
}